Rockler Reviews

Rockler.com offers a 90-day return policy for most merchandise purchased at retail locations. All returned items must be in their original condition including any packaging, instructions, and accessories. The customer is responsible for any return shipping costs unless the product was damaged during delivery or shipped incorrectly. For online purchases, returning an item to a Rockler store is the only option available; sending it back directly to the company’s warehouse isn’t accepted. Limited Edition items and 3D-printed sculptures can’t be returned for a refund or exchanged due to their custom nature. Certain products such as sharpening stones, adhesives, power tools, and special orders are nonrefundable and can only be exchanged or replaced if they are found to be defective. Rockler also provides a 100% satisfaction guarantee on all of their own-brand products which covers both returns and exchanges. Shipping fees incurred when returning items are the responsibility of the customer; however, if an item was sent in error or is defective, Rockler will pay for the return shipping costs.

As for the shipping policy, Rockler does offer free shipping. However, the details of this policy, such as the minimum purchase amount required for free shipping, were not found. It's recommended to check Rockler's website for the most up-to-date information on their shipping policy.

Rockler.com is a popular online store for woodworking tools, hardware, and DIY project supplies. The pricing policy of Rockler.com is dynamic, with prices varying based on the product and ongoing deals. For instance, the Rockler Silicone Project Mat XL was priced at $39.99, down from $49.99, saving the customer $10 (20%). Similarly, the Complete Basic Router Table Package was available for $199.99, down from $249.99, saving the customer $50 (20%). It's also worth noting that Rockler.com offers a 'retail' price and a 'professional discounted' price for many products. The 'professional discounted' price is typically 10% lower than the retail price. However, it's important to note that prices and discounts may vary over time and are subject to change. Therefore, it's recommended to check the website for the most current prices and deals. If a product is purchased and then goes on sale shortly after, Rockler.com does not appear to offer a refund for the difference in price. Instead, the customer would need to return the original item and repurchase it at the sale price. This policy may not be favorable to all customers. Please note that this information is based on the most recent data available and may not reflect current prices or policies. For the most accurate and up-to-date information, please visit Rockler.com directly.

Rockler is a family-owned company since 1954 and is known for its high-quality and innovative woodworking tools, finishing supplies, hardware, and lumber. However, the reviews about Rockler's online shopping experience are mixed. Some customers have expressed dissatisfaction with their purchases, mentioning issues with customer service and product updates. On the other hand, some customers are generally satisfied with their purchases and the range of products available. It's important to note that experiences can vary, and it's always a good idea to do thorough research before making a purchase. Please note that this information is based on available online reviews and may not fully represent all customer experiences with Rockler.

Rockler accepts various payment methods. Customers can make purchases using PayPal5. Additionally, Rockler has partnered with Sezzle, a platform that allows customers to buy now and pay later4. However, specific details about other accepted payment methods are not readily available. If the information provided is insufficient, please consider reaching out to Rockler's customer service for more accurate details.

Rockler does offer warranties on their products. They market their woodworking bits with an "Unconditional Guarantee". This guarantee is a significant reason why many customers choose to purchase Rockler's bits. Over the years, customers have managed to break, dull, and wear out several of their bits, all of which were purchased mainly because of the "Unconditional Guarantee". However, it's important to note that some customers have reported resistance and conditions they were not aware of when trying to return the bits. Despite this, the company maintains that "Unconditional Means Unconditional". This information is based on the details available from Rockler's official website and customer experiences shared on woodworking forums. For the most accurate and up-to-date information, it's recommended to contact Rockler directly or visit their official website.